How to troubleshoot charging issues on Realme 12 Pro+?

If you are facing problems with charging your Realme 12 Pro+ smartphone, such as slow charging, no charging, or overheating, you are not alone. Many users have reported similar issues with their devices, and there are some possible solutions that you can try to fix them. In this blog post, we will guide you through some common troubleshooting steps that may help you resolve the charging issues on your Realme 12 Pro+.

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Check the charger and cable

One of the most common causes of charging issues is a faulty or incompatible charger or cable. The Realme 12 Pro+ supports fast charging with the original adapter and data cable that came with the device. If you are using a different charger or cable, it may not be able to deliver the required power or current to charge your device properly. Therefore, it is recommended that you always use the original charger and cable that came with your device, or a compatible one that supports fast charging.

To check if your charger and cable are working properly, you can try the following steps:

  • Plug the charger and cable into a different power outlet and see if the charging speed improves.
  • Try using a different charger and cable that are compatible with your device and see if the charging issue persists.
  • Check the charger and cable for any physical damage, such as cracks, bends, or frays. If you find any, replace them with new ones.
  • Check the charging port, adapter, and cable for any dust, dirt, or debris that may be blocking the connection. If you find any, gently clean them with a dry cloth or a soft brush.

Clean the charging port

Another possible cause of charging issues is a dirty or damaged charging port on your device. The charging port is the small opening at the bottom of your device where you plug in the cable. Over time, the charging port may accumulate dust, lint, or other foreign objects that may interfere with the charging process. Additionally, the charging port may get damaged due to water exposure, corrosion, or physical impact.

To clean the charging port, you can try the following steps:

  • Turn off your device and unplug the cable from the charging port.
  • Use a flashlight to inspect the charging port for any visible dirt or debris. If you find any, gently remove them with a toothpick, a needle, or a pair of tweezers. Be careful not to damage the port or the pins inside.
  • Use a can of compressed air or a hair dryer to blow away any remaining dust or lint from the charging port. Do not use too much force or heat, as it may damage the port or the device.
  • Plug the cable back into the charging port and see if the charging issue is resolved.

Update the software

Sometimes, the charging issue may be caused by a software glitch or a bug in the operating system or the apps. Updating the software may fix the charging issue by resolving the underlying problem or improving the performance and stability of your device. The Realme 12 Pro+ runs on Android 11 with Realme UI 2.0, which offers regular updates and security patches to enhance your user experience.

To update the software on your device, you can try the following steps:

  • Connect your device to a Wi-Fi network and make sure it has enough battery power.
  • Go to Settings > Software Update and check for any available updates. If you find any, tap on Download and Install and follow the on-screen instructions to complete the update process.
  • Alternatively, you can also download the latest firmware package from the official Realme website and install it manually on your device. Follow the instructions on the website to download and install the firmware package.

Avoid extreme temperatures

Another factor that may affect the charging speed and efficiency of your device is the ambient temperature. When the temperature is too high or too low, it may limit the charging current and reduce the battery activity, resulting in slow charging, no charging, or overheating. The optimal temperature range for charging your device is 16°C to 35°C. If the temperature is outside this range, it may cause charging issues or damage your device.

To avoid extreme temperatures, you can try the following steps:

  • Do not charge your device under direct sunlight, near a heat source, or in a hot car.
  • Do not charge your device in a very cold environment, such as a refrigerator, a freezer, or outdoors in winter.
  • Do not use your device while charging, especially for heavy tasks such as gaming, streaming, or video calling, as it may generate excess heat and slow down the charging process.
  • Remove any case or cover from your device while charging, as it may trap heat and affect the charging speed and battery life.

Contact customer service

If none of the above steps work, it may indicate that there is a hardware problem with your device, such as a faulty battery, a damaged motherboard, or a defective charging port. In this case, you will need to contact the Realme customer service center and get your device diagnosed and repaired by a professional technician. You can find the nearest customer service center from the official Realme website or app, or call the toll-free number 1800-102-2777 for assistance.

We hope this blog post has helped you troubleshoot the charging issues on your Realme 12 Pro+. If you have any questions or feedback, please leave a comment below. Thank you for reading!

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